Shipping policy

Soralisse currently ships within the United States only.

Shipping Cost

We offer free standard shipping on all orders within the United States.

Processing and Delivery

Orders are generally processed within 1–3 business days. Estimated delivery is typically 7–15 business days. Delivery times are estimates and may be affected by holidays, carrier delays, weather, customs processing, or other circumstances outside our control.

Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout. Tracking may take several days to begin displaying updates after shipment.

Address Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing. Customers are responsible for providing a complete and accurate shipping address.

Delayed, Lost, or Damaged Orders

If your order has not arrived within 20 business days, or it arrives damaged, defective, or incorrect, please contact us with your order number and relevant photographs. We will review the issue and work toward an appropriate resolution.

Multiple Packages

Orders containing multiple items may arrive in separate packages and on different dates.

Questions

For questions regarding your shipment, please contact us using the email address listed in our Contact Information.